Notes Gallery

A visual collection of all notes.

My Cuyana "Customer" Journey: The Missed Opportunity of Gifters

My Cuyana "Customer" Journey: The Missed Opportunity of Gifters

ChargeX 2024 Thoughts & Takeaways

ChargeX 2024 Thoughts & Takeaways

The Endless Paths to Purchase in CPG

The Endless Paths to Purchase in CPG

Navigating Headless E-Commerce: When Is It Worth It?

Navigating Headless E-Commerce: When Is It Worth It?

What Sets Winning E-Commerce Teams Apart

What Sets Winning E-Commerce Teams Apart

Building a Strong E-Commerce Foundation for Marketing Success

Building a Strong E-Commerce Foundation for Marketing Success

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Learning from Your Customers: Insights from BIO RAW's Journey

Learning from Your Customers: Insights from BIO RAW's Journey

Designing E-Commerce for Diverse Customer Behaviors

Designing E-Commerce for Diverse Customer Behaviors

I'm a Ghost to Magic Spoon: Ideas for Omnichannel Engagement

I'm a Ghost to Magic Spoon: Ideas for Omnichannel Engagement

Seven Essential Questions for Your Food & Bev Website

Seven Essential Questions for Your Food & Bev Website

Learning from Churned Subscribers

Learning from Churned Subscribers

Tolstoy: The Intersection of Content & Commerce

Tolstoy: The Intersection of Content & Commerce

Building a Foundation Beyond Amazon for Food & Beverage

Building a Foundation Beyond Amazon for Food & Beverage

Is It A Zero Party or First Party? Breaking Down the Difference & Why It Matters

Is It A Zero Party or First Party? Breaking Down the Difference & Why It Matters

A Guide to Shopify 2024 Winter Edition

A Guide to Shopify 2024 Winter Edition

My conversion rate is slipping...now what?

My conversion rate is slipping...now what?

A Framework for Brand Discovery Through Every Life Stage

Why Shop App is a No-Brainer for Shopify Brands

Why Shop App is a No-Brainer for Shopify Brands

Growing AOV with A Customer-First Approach

Growing AOV with A Customer-First Approach

Bridging the Online/Offline Gap With Shopify POS

Bridging the Online/Offline Gap With Shopify POS

How CPG Brands Can Maximize Their Online Presence

How CPG Brands Can Maximize Their Online Presence

Tips For Your CX Team to Keep Customers Happy

Tips For Your CX Team to Keep Customers Happy

How to Keep Up Momentum Post-BFCM

How to Keep Up Momentum Post-BFCM

What Your Traffic Sources Are Telling You

What Your Traffic Sources Are Telling You

Improving E-Commerce Through Returns

Improving E-Commerce Through Returns

Understanding When a Quiz Makes Sense

Understanding When a Quiz Makes Sense

A Prime Case for Amazon's "Buy With Prime"

A Prime Case for Amazon's "Buy With Prime"

Keeping Subscribers Engaged Beyond Month One

Keeping Subscribers Engaged Beyond Month One

On the Wonderment Blog: How Marketing & CX Teams Can Increase Customer Retention

On the Wonderment Blog: How Marketing & CX Teams Can Increase Customer Retention

Beyond Subscriptions: How Recharge Drives LTV

Beyond Subscriptions: How Recharge Drives LTV

Building Trust with SMS

Building Trust with SMS

The Power of Customer Data with Okendo

The Power of Customer Data with Okendo

Top Placements for Upsells and Cross-Sells in E-Commerce

Top Placements for Upsells and Cross-Sells in E-Commerce

Rebuy's Free Plan and Checkout Extensions Announcement

Rebuy's Free Plan and Checkout Extensions Announcement

Using Website Navigation to Introduce the Brand

Amazon Buy With Prime Has Finally Arrived on Shopify

Amazon Buy With Prime Has Finally Arrived on Shopify

Beyond Conversion Rate: Low-Hanging Fruit Opportunities

Beyond Conversion Rate: Low-Hanging Fruit Opportunities

From Personalization to the Environment: Client E-Commerce Trends

From Personalization to the Environment: Client E-Commerce Trends

Focusing on the Right Customers

Focusing on the Right Customers

A Look Inside Shopify 2023 Summer Edition

A Look Inside Shopify 2023 Summer Edition

Maximizing Holiday Sales: Post-Purchase Gift Card Tactics for Black Friday

Maximizing Holiday Sales: Post-Purchase Gift Card Tactics for Black Friday

Sweet Loren's Move to Shopify

Sweet Loren's Move to Shopify

Maximizing Marketing Investments with Tailored Landing Pages

Maximizing Marketing Investments with Tailored Landing Pages

Returns Don't Have to Suck

Returns Don't Have to Suck

When to Say Goodbye to Discount Code Fields

When to Say Goodbye to Discount Code Fields

SMS Marketing: Navigating Compliance & Best Practices

SMS Marketing: Navigating Compliance & Best Practices

Using Post-Purchase Surveys to Understand Customers & Drive Strategy

Using Post-Purchase Surveys to Understand Customers & Drive Strategy

Highlights from Shopify 2023 Winter Edition

Highlights from Shopify 2023 Winter Edition

Making Delayed Subscription Shipments Easy Drives Retention & Revenue

Making Delayed Subscription Shipments Easy Drives Retention & Revenue

Simple Steps for Personalized E-commerce Communication

Simple Steps for Personalized E-commerce Communication

Unlocking Revenue & Sustainability: Treet's Resale Solution for Brands

Unlocking Revenue & Sustainability: Treet's Resale Solution for Brands

Nurturing Relationships with New Parents in the Baby Brand Industry

Bridging Online and In-Store Experiences with E-commerce Fulfillment

Bridging Online and In-Store Experiences with E-commerce Fulfillment

Experimenting with Proposals

Experimenting with Proposals

All Is Good ...Or Not?

All Is Good ...Or Not?

Why We Started Recording New Business Calls

Why We Started Recording New Business Calls

Timelines for Monthly Initiatives

Timelines for Monthly Initiatives

Integrating Regular, Real-Time Feedback

Integrating Regular, Real-Time Feedback

2023 Account Planning

2023 Account Planning

Evolving Quarterly Team Leads Debrief Session

Evolving Quarterly Team Leads Debrief Session

Creating Consistency from Project Scoping through Implementation

Creating Consistency from Project Scoping through Implementation

Rethinking QA (Quality Assurance)

Rethinking QA (Quality Assurance)

The Benefits of Pre-Sending Deliverables

The Benefits of Pre-Sending Deliverables

Recent Launch: Arthur Ashe Collection

Recent Launch: Arthur Ashe Collection

Website Audit Follow-Up Meeting

Website Audit Follow-Up Meeting

Exploring Website Audits & Website Strategy Presentations

Exploring Website Audits & Website Strategy Presentations

Integrating URL Crawls Pre-SOW

Integrating URL Crawls Pre-SOW

Embedding Requirements into Our Process

Embedding Requirements into Our Process

Podcasts & New Business

Podcasts & New Business

Request for Information: A Performance Tool

Request for Information: A Performance Tool

Mental Checklist: Guiding Behaviors for Client Calls

Mental Checklist: Guiding Behaviors for Client Calls

Recording Client Calls

Recording Client Calls

Driving Performance Culture

Driving Performance Culture

Customer Comment Cards for Clients

Customer Comment Cards for Clients

SOW (Scope of Work) as SOP (Standard Operating Procedure)

SOW (Scope of Work) as SOP (Standard Operating Procedure)